Reviews
Hear From Our Satisfied Customers
Welcome to our reviews page. Here, we give voice to the experiences of our customers. Our commitment to exceptional service, quality craftsmanship, and customer satisfaction has consistently earned us positive feedback across the board. Through this page, we aim to provide you with a transparent view of what to expect when choosing us for your roofing and gutter needs.
Top Roofing Services was recommended by our Allstate Insurance Agent and we are so lucky that we called them. Top Roofing Services are an Excellent service. Our Insurance company required all eaves to be covered with fire resistant Hardi Boards to continue our fire insurance coverage. From the minute I spoke with the office, to speaking with Ever Diaz the Sales Rep of the company, and from the scheduling of the house visit, the proposal of the job, and the huge completion of our home project was excellent and smooth. The complete crew of employees were very professional and knowledgeable. Would recommend again. I would highly recommend Top Roofing Services to anyone! Each employee were very professional, clean, respectful, pleasant, and patiently took the time to explain the status of the project and answer any questions we asked. Thank you from Trabuco Canyon!
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Responsiveness, Punctuality, Quality, Professionalism, Value
Services
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A friend recommended Diaz Top Roofing Services and I will be forever grateful of her recommendation. Amy, the OM, Ever, the Sales and Designer Rep and Nestor, the Field Manager, were extremely professional and punctual. I needed a new roof to be re-accepted by the insurance Co. Ever met with me and explained the process. Amy made sure I was kept up to date with permits and HOA forms and Nestor was on site with the crew sending me pictures and checking the work. The entire process was done in 3 days. My neighbors even came out and gave the team compliments and I, in turn, will continue to recommend this company.
As fall arrived this year, I finally needed to get a new roof put on my house, and so after a neighbor recommended the company they had just used for their roof replacement, I gave Diaz Top Roofing a call. From beginning to end of my roofing project, I received clear and prompt communication from the Diaz Top Roofing team, by phone, text, and email. Amy (the Top Roofing office manager) provided me continuity of communication between my sales person (Ever Diaz), and the on site project lead (Nestor Diaz). She also provided soft copies of all invoices and receipts for all payments I made during the project. My project started on time and the required city permits for the work were secured by Diaz Top Roofing well in advance of the project start. Once we were under way, Nestor Diaz provided frequent text communication about the progress being made by his team, from initial tear-off of my old roof, to necessary repair of the underlying wooden structure, and finally installation of the new roof. I was especially impressed that Nestor provided realtime drone photography of the work being performed on my roof, sending photos directly to my cellphone for me to look at and ask questions as needed. Also, he had me join him up on the roof after tear-off so I could personally evaluate the proposed repair work before we proceeded. I really appreciated his consultative approach. Finally, when the work was completed, the Top Roofing team made sure that my yard and driveway were left clean and free of debris. I highly recommend Diaz Top Roofing. The workmanship is first rate - we passed both city inspections (after tear-off and repair, and at completion of new roof), the entire team is friendly and professional, and they finished my entire project a day earlier than planned.
I would like to start off by saying Top Roofing has done a few projects in my neighborhood and every day I watch their workmanship and progress and it is an absolute top-notch very professional organization! Nester the on site foreman adhered to any concerns that I had about protecting plants and flowers Etc and was very attentive to my requests. Mr. Ever Diaz did a wonderful job assessing the complete job and offering any and all aspects of getting my roof done. Everything was put in writing with complete explanations and I found them to be very honest right from the start. I would like to thank them very much and also Amy in the office for overseeing all billing and warranties. The gentlemen working on the roof all seemed to be very happy and enjoying what they do and did not slack at all! Done in two and a half days and it looks awesome! Thank you again and will highly recommend them to other neighbors.
Great experience and results from Top Roofing. From the first interaction all the way to the completion of the project Top Roofing was top notch with every detail. This was my first time going through a re-roof project so I do not have anything to compare it against. However going with Top Roofing and how they operated gave me assurances that I was in good hands. My highlights of working with Top Roofing: -Proposal package/presentation was better than others -Communicate every milestone to keep you informed -Drone shots provided as updates -Project supervisor is on site to give updates/answer questions -Cleanup after every day -In addition to roofing work (which looks great) they also installed rain gutters (they look great) -Positive comments from neighbors on the results and how professional their operation was I would encourage anyone to check with them for your roofing needs.
Craftsmanship and Professionalism
Many of our customers have expressed appreciation for our team’s professionalism and the high standard of our work. Our skilled professionals are dedicated to delivering the best results possible, ensuring that every project is completed with care and precision. This level of craftsmanship is something we strive to maintain in every job, big or small.
Reliability and Timeliness
Timeliness and reliability are cornerstone qualities of our service, as highlighted by our clients. We understand the importance of completing projects within the agreed-upon timeframe and go above and beyond to ensure deadlines are met. Our team works efficiently to deliver top-quality work while minimizing any inconvenience to our customers.
Customer Service and Communication
Our commitment to exceptional customer service is frequently cited in feedback from our clients. We believe in open, honest communication from the outset and throughout the duration of each project. Our aim is to make the entire process as smooth and transparent as possible, ensuring our clients are well-informed and comfortable every step of the way.
Overall Satisfaction
The overall satisfaction of our customers is our greatest endorsement. Many have shared stories of how our services have improved the functionality and aesthetics of their homes or commercial properties. It’s feedback like this that motivates us to continue offering high-quality, affordable roofing and gutter services.
If you’re considering us for your next roofing or gutter project, we welcome the opportunity to deliver the same level of satisfaction to you. Contact us to learn more about our services or to discuss your project requirements.